FAQ’s  

Can I collect an item listed with postage?  

Yes, if you would prefer to collect the item, at the checkout you can select ‘collection in person’. Please message us to advise a collection date and time. We ask that this be within 14 days of purchase otherwise we will cancel the transaction. We will not be able to refund postage through a partial refund.  

Where Do I Collect From?  

If your item is listed as collection, you will find details saved as an image in the listing photographs. You will need to message us a date and time for collection so we can prepare the item in good time.  

Do you accept Couriers?  

We do accept couriers! We recommend looking at Shiply for the most reasonable quotes.  

Do you accept offers?  

We add the option to send an offer on listings where we feel appropriate. If a listing doesn’t have this option, we cannot accept offers & we are unable to respond to requests to do so.  

Can I view the item?  

Unfortunately, all items go into a storage facility, and we cannot allow viewings of the items. We can allow appointments on occasion so please contact us through eBay to arrange this or call the warehouse on 0161 470 4745  

Can You Provide Additional Images Of The Item?   

Once our items are listed on eBay, they are placed in storage to keep them safe until auction end. This means that we are unable to take extra images if requested.   

Can I Pay Cash?   

We can accept the correct cash at our warehouse, yes. We are also now able to take card payments at our warehouse. We do not store card details. 

Paying via eBay is easier than ever with multiple ways to pay.  

Customer Service  

Please contact us with any questions you have relating to any item. Our dedicated customer service team operate from 9am-5pm Monday – Friday and we will respond to your query within 48 hours between these operating times.   

Payment   

We ask that payment is made within 7 days of the auction ending/purchase otherwise the transaction will be cancelled.  

Dispatch & Delivery   

We will dispatch items within 4 working days of receiving payment via the shipping method outlined on your invoice.  

We can offer delivery in our local area only- please contact us to arrange this 0161 476 2777. We also have good relationships with local couriers which we are happy to pass on once payment has been made.  

Returns and Refunds   

We accept all returns within 30 days of purchase. Please contact us for help, or open a return via the eBay returns centre if you would like to return your item.   

In the rare event that an item is damaged in transit the process couldn’t be simpler. If possible, send us a photo of the item in the received condition and we will contact you to resolve the issue.  

Once an item is received at our office, a refund will be processed to the original method used, within 2 working days.